DM University
Cart is empty
home about us faculty training & education register contact us

Course Descriptions

Coding For Maximum Reimbursement
Presented by Shannon Deconda
Examines current ICD-9 and CPT coding practices for maximum reimbursement for medical services. Course content is general in nature and not specialty specific.

Optimizing Healthcare Information Technology
Presented by Tom Bramlage
Examines the fast paced development of information technology available for the medical practice. Focuses on electronic products and services including healthcare practice management updates, electronic medical records, e-prescribe, and the power of the Internet to streamline the revenue cycle. A brief review of EHR adoption under the ARRA HITEC Stimulus Act is covered.

Risk Management and Patient Safety
Presented by Deborah Wexler
Takes an in-depth look at potential liability in the everyday workings of a medical practice. Highlights medical malpractice in the U.S., what causes it, and the means to reduce its risk.

Top 10 Successful Marketing Secrets
Presented by Dr. Seth Lederman
Identifies the role of marketing, its need, plan development, and proven marketing strategies that include Yellow Pages, newspapers, brochures, mailers, radio, and television. Examines the costs associated with marketing, and methods of tracking to ensure awareness of campaign success.

Gold Star Customer Service
Presented by Debbe Childress Garrett
It takes five times more money, effort and time to attract new patients than it does to keep existing ones happy! Learn how to improve your medical or dental practice’s service by enhancing your knowledge of telephone skills, positive attitude and communication techniques, handling difficult situations and teambuilding.

Introduction to Financial Accounting
Presented by T. Blake King
Provides an understanding of the basic principles of accounting. Learn essential accounting terminology and financial statement analysis. In addition, the course also covers accounting software and non-traditional management reports.

Maximizing Management Relations with Physicians
Presented by Dale A. Rothenberg
Takes an in-depth look at establishing four indispensable goals to better assure your success as a medical practice manager.

Financial Policies & Tax Reduction Strategies
Presented by Gene Good
Examines a progressive and effective approach to your medical practice profile, financial controls and tax reduction strategies. Addresses identifying and knowing your financial pulse, stopping embezzlement and proving creative mechanisms to minimize your practices’ tax burden.

Identity Theft Prevention: Best Practices
Presented by M. Ann Bachman
It is no longer just a problem for financial institutions, credit entities and other companies whose business requires the storing of personal information; medical practices could face the risk of liability when personal information of employees and patients fall into the wrong hands. According to the Federal Trade Commission’s Web site, “Identity theft occurs when someone uses personal information without permission to commit fraud or other crimes.” Medical practices that are careless in maintaining personal information may be subject to a claim of negligence if the information is purloined and, as a result, an individual suffers a loss. Come learn about best practices to avoid becoming a statistic.

Leadership in a Medical Practice
Presented by Valora Gurganious
Examines the need for and characteristics of leadership. Provides an opportunity for self-evaluation of individual leadership traits, to grow current leadership skills, and learn ways to better influence convince and motivate your medical practice staff.

Effective Operating Strategies
Presented by Bill Bristow
Identifies the two essential ingredients for effective office operations. Also examines general operating procedures including telephones, scheduling, registration, insurance billing & follow-up, and medical records.

Ways to Maximize Effective Collections
Presented by Rosemary Carroll
Focuses on understanding the debtor (patient) and improving patient collections. Looks at why patients don’t pay, legal issues, steps to a clean AR, what to say in a variety of situations, collection companies, and recommended letters and forms.

HIPAA For Medical and Dental Offices
Presented by Kelly Ogle
Focuses on practical attention to HIPAA requirements. Commonsense approach to dealing with patient privacy, security of healthcare information, business associates, and breach notification.

Maximizing the Value of a Distribution Partnership
Presented by Andy Rice
Emphasizes the understanding of the medical product distribution process, allowing management to better utilize the medical sales industry to enhance the medical practice. Examines the medical vendor industry, the supply chain, types of vendors, differentiating product and service needs, choosing a vendor, and creating a professional partnership.

Medical Professional Liability 101
Presented by Michael Beckett
Medical professional liability lawsuits are extremely personal and attack the very fabric that makes up your physicians. This educational session will emphasize a “101” view of the medical professional liability industry including its history, policy terms, rates, claims, and what’s next.

Revenue Cycle Management
Presented by Kelly Custer
Learn techniques to manage cash flow more effectively by creating a sound billing and collections policy. Create a policy that balances the special needs of patients with the needs of the practice to manage its accounts receivable. Teach your medical practice staff to be professional, courteous and most importantly, consistent in implementing a collections policy that works.

Boosting Practice Profits with Midlevel Providers
Presented by Lisa Shock
This educational session will show you how to expand healthcare teams effectively with Midlevel providers - Physician Assistants and Nurse Practitioners. Clinical job definitions, scope of practice guidelines and variations in state statutes will be reviewed. We will discuss tactics to enhance profitability and efficiency on the healthcare team. Lastly, we will review threats to reimbursement and discuss new initiatives related to health care reform.

Fraud and Abuse Compliance
Presented by Hoyt Torras
Addresses a practice’s compliance with Fraud and Abuse guidelines. Review a Fraud and Abuse compliance plan. Learn about what fraud and abuse is, the Seven Elements of Compliance, audits, government investigations, disciplinary action, penalties, and much more.

Managing a Practice in Challenging Times
Presented by Valora Gurganious
In the current economic environment, many medical practices feel under siege. Practices face pressure from all directions. Healthcare reform, Medicare, Medicaid, insurance companies, coding, PQRI, tort reform, private pay, cost of doing business, and the economy in general are all creating pressures. With all the chaos, let’s focus on what you can do to help manage your practice. You will learn about annual business plans, monthly/quarterly financial reports, maximizing revenue, managing “revenue leaks,” and maintaining healthy banking relationships.

Managing Managed Care
Presented by Psyche Wimberly
Emphasizes a working knowledge of managed care contracts as how best to position a medical practice in a managed care environment. Examines contract terms, content, and other compelling considerations in negotiating contracts.

Wage and Hour Compliance
Presented by Tom Reesor
Takes an overview look at the Federal Labor Standards Act (FLSA). Focuses on issues of hourly/salary status, overtime, comp time, work time, travel, education/training, lunch and breaks, and independent contractors, etc.

Maximizing Retirement Benefits
Presented by Sean King
Provides a down-to-earth understanding of retirement plans and tax-saving options for business owners and employees. Learn common terminology and what plans are losing favor and which are growing in popularity. Specifically addresses tax and business advantages of qualified benefit and qualified contribution plans like profit sharing plans, 401(k) plans, and money purchase plans, etc.

Successful HR Management
Presented by Philip Dickey
Visits the vital role of personnel management and how it can accomplish business goals in the medical practice. Examines issues of governmental compliance, personnel policies, compensation, benefits, and medical practice staff development.

OSHA for Medical and Dental Offices
Presented by Kelly Ogle
Takes an in-depth look at the Bloodborne Pathogen Standard, Hazardous Chemical Communication Standard, emergency preparedness, ergonomics, and workplace violence.

Introduction to CLIA
Presented by M. Ann Bachman
All clinical laboratories (except waived laboratories) are inspected every two years by the federal government, a state agency, or a private accreditation organization. The CLIA inspection process can be a daunting experience. Compliance with the CLIA regulations is essential and is required to keep the ability to test specimens. Understanding the inspection process and knowing what is expected can take the stress out of hearing “Your inspection is tomorrow”. Is your lab ready for an on-site inspection? Learn the requirements of compliance.

home about us faculty training & education register faq sitemap